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Read also our
Customer's Feedback Notes... |
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We strive to offer the best quality products and
customer service, as we know that satisfied customers, mark the
difference between business success and failure.
We regularly offer to all our customers
the possibility to leave us their feedback about
our products and customer service.
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Here below
a random selection of feedback left by
customers upon receiving their orders. |
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Note: Customers leave us their feedback after receiving their order,
throughout a form containing five questions, using a rating from
1 (Worse) to 5
(Best), plus a space to leave their own comments.
Please note that posting of feedback begun January
2005 |
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Customer Name: |
Jackie Horlick |
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City, St.: |
Pacific Palisades, CA |
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Date: |
01/24/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
Very Happy Customer - I've Bought Several Things... |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
5 (Excellent Better Than Expected) |
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Comments: |
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Customer Service: |
5 (Excellent) |
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Comments: |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Rose Pavoncelli |
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City, St.: |
Rome, GA |
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Date: |
11/24/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
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Customer Service: |
5 (Excellent) |
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Comments: |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Rebecca Bales |
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City, St.: |
Pasadena, CA |
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Date: |
01/24/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
Delivered On Time And Packaged Well, But It Was Not The Size As
Advertised. |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
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Customer Service: |
5 (Excellent) |
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Comments: |
Company Made Good Recovery On Error. The Catalog And Web Showed The
Plate As 22 Inch But It Was 26 Inches And I Had To Return. But It
Was Beautiful And Your Customer Service People Fixed It Right Away.
Would Have Preferred That My Refund Had Been Processed Faster
Though. |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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Artistica's Reply: |
Dear Ms. Rebecca Bales:
Your feedback was received and we are glad for the ratings you have
given us as well as for your comments.
I want apologize for the slight delay we had about your refund. The
fact is that your problem happened during the holidays when we close
for our yearly vacation.
Unfortunately we have to issue credits only upon receipt of
merchandise, and you package was received on Jan. 4th, 2005 and
credit was issued the 10th of January... We were kind of backed
up... Sorry, we definitely try to do better next time... Thank
you. |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Janet Phillips |
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City, St.: |
Austin, TX |
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Date: |
01/24/05 |
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Delivery Timing: |
4 (Good, Received As Expected) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
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Customer Service: |
5 (Excellent) |
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Comments: |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Carole Steinbrenner |
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City, St.: |
Newport, RI |
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Date: |
01/25/05 |
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Delivery Timing: |
3 (Fair, Received Later Than Expected But I Was Notified Of |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
3 (Fair) |
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Comments: |
The Last Item Received, 1142-Vec, Had A Very Obvious Glazing Flaw On
Its Handle. The Spoon rest Looks Like A "Second." This Is
Disappointing As The Spoon rest Was Intended To Be A Gift. The Other
Items I Have Purchased From You Are Lovely So This Last Piece Was A
Total Surprise. |
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Customer Service: |
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Comments: |
I Did Not Contact As I Do Not Think I Should Have To Pay To Return
Obviously Defective Merchandise. This Flaw Should Have Been Spotted
In Italy Before It Was Shipped To You Or, At The Latest, Before You
Sent It To Me. |
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Overall Rating: |
3 (Fair) |
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Comments: |
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Artistica's Reply: |
Dear Ms. Carole Steinbrenner:
Your feedback was received and we are glad for the ratings you have
given us as well as for your comments.
We are really sorry for your unsatisfactory situation about the
second spoon rest we sent you, and I wish you would have contacted
us about this matter. There are NO shipping charges to “replace” a
defective items.
Shipping costs are not refundable for returns like when you change
your mind etc… We will gladly exchange your spoon rest 1142-VEC.
Unfortunately at this time that specific item is out of stock but we
are expecting it by end of February 2005. PLEASE, give us a call; we
could issue a replacement slip so that we can ship it to you as soon
as it will arrive.
Upon receipt you will repack the defective one and we will arrange
for FedEx to pick it up at no charge for you!
Because each piece of Majolica and Ceramic is individually crafted,
you may notice slight variations in color and size.
Occasionally you will note fingerprints, paint smudges, and
looseness of lids.
These variances should not be considered as imperfections, but as
evidence of fine, hand-crafted work.
CLICK HERE to learn more about Italian Majolica.
Looking forward to hear from you and make you a very happy customer! |
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Customer Follow up: |
Thank you. Sorry for the negative
report. As I mentioned I am thrilled with the first two items I
purchased from you.. two items that were for me and my new
kitchen. That last spoon rest is to be gift. I will call
tomorrow to arrange a swap for a new spoon rest. Again thanks.
I can wait to give the spoon rest until I have one that is in
better shape.
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Artistica's Reply: |
Dear Ms. Carole Steinbrenner:
We will be happy to assist you tomorrow when you will call.
Do not worry about your Feedback... We need both: the good and the
bad in order to pin-point our shortcomings.
Looking forward to hear from you at your convenience. |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Tim Hoover |
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City, St.: |
Indianapolis, IN |
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Date: |
01/25/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
The Base Color Of The Garofano Didn'T Match My Previous Pieces Of
That Pattern That I Had Purchased Through The Ceramica Company.
That Garofano Had A Bluer Base Color. Why Is That? |
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Customer Service: |
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Comments: |
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Overall Rating: |
5 (Excellent) |
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Comments: |
Very Efficient, And I Love The Fact That You Have Sale Items And
Thought The Free Rooster Gift Pitcher Was A Very Nice Touch. |
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Artistica's Reply: |
Dear Mr. Tim
Hoover:
Your feedback was received and we are glad for the ratings
you have given us as well as for your comments.
About the items that did not match your previous Garofano
piece:
You purchased the previous piece from another company, which
most likely buys from a different Italian vendor than
ours...
Since these are all hand made items, every factory use a
slightly different glaze.
Even the patterns are often different also because hand
painted by another painter and unfortunately there no much
we can do about it.
Although all of them are pretty similar, the distinctive
patterns and different color tones is part of the
characteristics of our ceramics.
Thanks for asking, an please do not hesitate to contact us
for any further assist
ance.
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
David F. Ruccio |
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City, St.: |
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Date: |
01/25/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product(S) Arrived
In Perfect Conditions) |
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Comments: |
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Product Quality: |
5 (Excellent Better Than Expected) |
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Comments: |
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Customer Service: |
5 (Excellent) |
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Comments: |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
D.E. Pisano-Nelson |
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City, St.: |
Palm Desert, CA |
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Date: |
02/07/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
I Have Order Twice. Always Prompt! |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product(S) Arrived
In Perfect Conditions) |
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Comments: |
Such Care. The Items Are Carefully Wrapped And Professional. |
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Product Quality: |
5 (Excellent Better Than Expected) |
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Comments: |
Anything Made In Italy Is Excellent. |
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Customer Service: |
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Comments: |
I Received A Personal Touching Email During My First Correspondence
With Your Company. |
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Overall Rating: |
5 (Excellent) |
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Comments: |
The Website Is Great To Visit And I Love The Music. Very Easy To
Order On-Line With My Last Order I Received A Complimentary Gift
And I Was Quite Taken My Your Generosity For I Have Note Spend A
Great Deal Of Money. So Thank You So Very Much. |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Christine Corsetti |
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City, St.: |
Hillsborough, CA |
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Date: |
02/22/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product(S) Arrived
In Perfect Conditions) |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
What Did The Seal On The Bottom Mean? |
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Customer Service: |
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Comments: |
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Overall Rating: |
3 (Fair) |
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Comments: |
When Reviewing The "Cart" There Is No Way To
See The Picture Of The Item You Put There, So It Is Very Difficult
To Find It Again. |
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Artistica's Reply: |
Dear Ms.
Corsetti:
About your "Seal" question:
Altough every single Artistica’s genuine product is clearly
marked “Artistica- Made in Italy” or simply “Made in Italy”, we
have recently initiate a practice to supply of our large “Home
Décor” products with
red wax-like seal
featuring our logo, name and the Made in Italy lettering.
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Artistica's Reply: |
Dear
Ms. Christine Corsetti:
Your feedback was received and we are glad for the ratings you have
given us as well as for your comments.
I would like to thank you for your remark regarding the Shopping
Cart, as you wrote:
when
reviewing the "cart" there is no way to see the picture of the item
you put there, so it is very difficult to find it again.
We are glad to inform you that, thanks to your feedback, this
matter was SOLVED!
Although, for programming limitations, we were not able to show
the pictures of the products in the cart, we managed to add a
button (View Item), that will easily take you back to view that
specific product!
We should have though about this before, but we definitely thank you
for your feedback and we would like to sincerely thank you for your
Feedback/Comment with this $20.00 "Thank You - Coupon." |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Ann M. Pelizzari |
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City, St.: |
Alexandria, VA |
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Date: |
02/21/05 |
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Delivery Timing: |
4 (Good, Received As Expected) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product(S) Arrived
In Perfect Conditions) |
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Comments: |
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Product Quality: |
2 (Poor) |
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Comments: |
Found Product Less Than Quality Expected From Artistica, However
Marco Was Very Helpful In Making Arrangements For An Exchange Which
Was Greatly Appreciated. |
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Customer Service: |
5 (Excellent) |
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Comments: |
See Above |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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Artistica's Reply: |
Dear Ms. Pellizzari:
Your feedback was received and we are glad for the ratings you
have given us as well as for your comments.
The replacement items was shipped to you immediately after our
conversation on Feb. 22, 2005, and you should receive it either
today or Monday.
The call tag to return your other items was mailed to you today
and therefore you should get it within a few days.Please repack
the wall plate using the SAME packaging it was shipped with, and
attach the FedEx label on top of the original one.
We are sorry for this inconvenient and we
look forward to receive your wall plate back to better
understand the nature of the glazing damaged you complained.
As mentioned, because each piece of Majolica and Ceramic is
individually crafted, is quite normal to notice slight
variations in color and size.
Occasionally you will note fingerprints, paint smudges, and
looseness of lids.
Most of timed, these variances should not be considered as
imperfections, but as evidence of fine, hand-crafted work.
CLICK
HERE to learn more about Italian Majolica.
Thank you for your understanding and patience.
Sincerely,
Marco Margaritelli
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Linda Germany |
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City, St.: |
6916 Moniteau Court, LA |
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Date: |
02/23/05 |
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Delivery Timing: |
5 (Excellent: Received Very Promptly) |
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Comments: |
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Product Packaging: |
5 (Excellent, Clean And Professional Packaging: Product(S) Arrived
In Perfect Conditions) |
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Comments: |
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Product Quality: |
4 (Good, As Expected) |
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Comments: |
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Customer Service: |
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Comments: |
Please Note New Email Address |
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Overall Rating: |
5 (Excellent) |
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Comments: |
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ |
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Customer Name: |
Arthur J. Delima Iii |
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City, St.: |
Metairie, LA |
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Date: |
04/03/05 |
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Delivery Timing: |
4 (Good, Received As Expected) |
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