Help

How can I contact you?
Need some personal help?
Try our courteous telephone customer service, call us Toll Free at: (800) 754-5363.
We are open Monday through Friday - 9:00 AM to 5:00 PM CST.
or please email us at: info@artistica.com.

We will be happy to help you!
Return Policy...
Return & EXCHANGE POLICY

 

It's simple: Not satisfied with your purchase? Return it.
No Return Authorization required. No Problem!

At Artistica, we stand behind our products, and our loyal customers.
The full satisfaction of our clients and exceptional customer service, has been our priority during the 20+ years in business.

That's why we have a 30 day hassle-free  return policy -- No RMA's required!


If, for any reason, you are not completely satisfied with your purchase, simply return it back to us!
We will gladly exchange it for the same or another product, or issue a full refund* upon receipt of your return. No Problem!

Please follow these simple steps to return or exchange your item(s):

1) Carefully repack the item(s) in their original packaging.
2) Enclosed a copy of your Packing Slip or Order Receipt.
3) Write us a note stating the reason for your return and if you like a replacement or a refund.
4) Please return your package fully insured via UPS, FedEx or US Postal Ser
vice to:
Artistica | 990 Green Bay Road | Winnetka, IL 60093

Keep your receipt as unfortunately we cannot be held responsible for returns that are damaged or lost in transit.
*S&H Costs are not refundable - Please allow about 2 weeks for refund processing.

Web Shopping Help...

Web Shopping Help...


Yes, we know...
The large product selection featured on our web site may be kind of overwhelming…
So, we have organized our 3,000+ products in several fashions to make your “discovery” as fast and enjoyable as possible!
And here’s how you can shop our web site:

Shop Catalog is great for first time shoppers!
We recommend this shopping method to those individuals that want to have a quick overview of our extensive product line browsing our award winning catalog page by page...

Shop by Category if you know what you want!
Here, we have conveniently grouped our products by “type”, that is: Vases, Biscotti Jars, Canisters, etc...
So, if you are in a mission looking for a specific product, you want definitely to Shop by Category.

Great for returning customers planning to expand their Artistica’s treasures... Here, Artistica’s aficionados and collectors can easily locate products by design to add to their favorite assortment…

You know your budget and Shop by Price enable you to select products by price point.
The resulting product listing, will show both our regular catalogued products and our on-sale/clearance items.

Shop "Italian Gallery" if you are looking for something else than Italian Ceramics. Here we feature, Murano Glass, Jewelry and  Stemware, Lighting and Fine Italian Table Linens.

In our Dinnerware section we proudly offer the largest assortment of genuine hand painted Deruta dinnerware available in the USA; Guaranteed!
We also feature traditional patterns from Vietri (Amalfi Coast) as well as from Faenza.


Need some personal help?

Try our courteous telephone customer service, call us
Toll Free at: (800) 754-5363.
We are open Monday through Friday - 9:00 AM to 5:00 PM CST.
or please email us at: info@artistica.com.

We will be happy to help you!

Products are shipped from our Chicago, IL warehouse.

Sale Price Adjustments...
Price Adjustments

If the item you purchased is reduced in price, we will happily accommodate your request for a price adjustment within 2 (two) weeks from the date of purchase, supplying you an Artistica Gift Certificate in the amount of the price adjustment. Gift certificates are redeemable toward new order placed either on line or by phone.

Our packaging...
PACKING

We are truly proud of our professional and secure packaging!
After our through product inspection, each item is cleaned and placed in a clear plastic bag. Then is wrapped in "Bubble-Pack" and individually boxed. Larger items are further protected with expandable "Foam-In-Place" by Instapack™.
The "individual" cartons are then placed inside another box for "double-protection" as most delivery carriers require. The packing cartons are clean and suitable for gift wrapping.

International Orders...
INTERNATIONAL ORDERS

We ship (almost) anywhere…
Beside USA and CANADA we may be able to ship orders anywhere in the world. Our web site is already set up to accept orders for countries such as Australia, New Zealand, Russia and most European and South American countries.
Shipping costs outside USA and Canada will be quoted after you placed your order and prior to your payment.
Place your order or contact us at info@artistica.com and we will contact with a shipping quote

Gift Wrapping...
GIFT WRAPPING

Our products are shipped professionally packed in a plain brown or white corrugated carton. For an additional fee of $5.00 to $10.00 you may have your purchase gift wrapped.
A complementary Gift Card will accompany your gift wrapped box along with your personalized "Gift Message".
Do you have a special request? Call us at (800) 754-5363 (M-F 9-5 CST) or Email:  info@artistica.com.

Sales Taxes...
SALES TAXES

Sales Taxes are automatically added to any order placed on line shipped to Illinois.
Please add Sales Taxes due in the appropriate box when placing your order by mail or by fax.

Methods of Payment...




We do accept Visa®, Master Card®, Discover®  and American Express®. You may also pay with personal or company check. International orders may arranged to be paid using PayPal®.

Although buyer will have to supply a Credit Card when placing an order, It is our policy to charge only upon shipping.
Should we partially ship an order, we will charge only for the products actually shipped.

Please note that we may require a 50% non refundable deposit when ordering special-order products (such as Tables, Fountains and selected "Prima Classe" products). Deposit may also be required when ordering large amount of single product.

Feedback...
FEEDBACK

We are proud of the fine products we offer and frankly it is our hope that you will find their quality and our service so satisfactory that you will feel it to your best interests to call upon us real often…
Your recommendations for new products or suggestions for improvements are also welcome. We are interested in what pleases you – and what disappoints you – about our products or service.
Please, let us know. Leave us your Feedback o drop us a note using our convenient on line Suggestion Box page. Thank you!

Products stamping...
PRODUCT STAMPING
 

All Artistica’s direct import products are marked (under-glaze):
“Artistica – Made in Italy”.
Deruta’s dinnerware and tabletop items are marked:
“Artistica – Deruta – Made in Italy”.
Selected items supplied by other vendors may feature original vendor stamping.

Gift and Bridal Registry...

We do offer an exclusive Gift and Bridal Registry program both on-line and by catalog.
CLICK HERE for our Gift & Bridal Registry.

Our registry is fully automated, you can register and maintain your list yourself.

Of course we are always available to help you, fell free to call us Toll Free at (800) 754-5363.

The beauty of imperfection...

All Artistica’s products are hand-molded and free-hand painted. Certain variations in size or color, paint smudges, fingerprints and looseness of lids, are characteristic of the artisan workmanship of Artistica’s unique products and are not to be considered manufacturing defects. Sizes provided for hand-thrown products (Canisters, Vases, Cachepots, Planters etc.) are subject to slight variations.

CLICK HERE to learn more about Italian Majolica
Food Safe?

YES it is!
All our Dinnerware Items and Deruta tabletop products are in compliance with current F.D.A. standards and therefore 100% FOOD SAFE.
We independently inspect and test our products for lead content to comply with FDA standards.
See our latest official laboratory test.

● Food Safe: YES 
Click here to learn more...
● Dishwasher Safe: YES
Click Here to learn more...
● Microwave/Oven use:  Safe for moderate microwave or conventional oven use.
Click Here to learn more....
What is Majolica?
WHAT IS MAJOLICA?


Majolica, spelled “Maiolica” in Italian, is the word generally used for the enameled pottery that has been made in Italy since Renaissance times. The term refers to carefully chosen clay wares coated with a solution of white glaze, and also denotes the process of painting on the glaze before it is fired into a hard shiny surface.

The name majolica is derived from the island of Majorca, the headquarters of trading vessels sailing between Spanish and Italian ports.

The tin-oxide-glazed, Majolica pottery of Italy, reached a summit of artistic quality during the late 15th and early 16th centuries.
The molded or thrown clay piece is given a first, or "bisque" firing, and then covered with an opaque lead and tin-oxide glaze. (Leadless glazes are the standard for contemporary majolica potters.)

Decorations are hand painted on the dry glaze, and a second firing fuses both glaze and decoration to an even, glossy surface.
This direct painting technique led to vigorous designs and novel imagery, producing some of the most delightful and artistically satisfying creations in European ceramic history.
CLICK HERE to learn more about Italian Majolica

B2B Wholesale & Design Professionals...
B2B WHOLESALE PROGRAMS

B2B - WHOLESALE:
Interested in reselling our Artistica’s fine ceramics?

We do offer a reseller program with wholesale discounts to
bonafide "brick and mortar" establishments ONLY,
licensed to resell our products at retail and able to meet our minimum purchase requirements.
Only business such as Gift, Furniture, Home Accents stores and ASID, IIDA, IDS accredited Interior Designers with showrooms open to the public, can qualify for our wholesale pricing.

Please note that we do implement an “exclusivity-area” policy, which may influence the approval new B2B Wholesale accounts.
More Info...

B2B - DESIGN PROFESSIONALS
(Interior Designers, Decorators and Architects):
We do offer a courtesy "Design Professional Discount" to Interior Decorators practitioners and Architects, that do not have a store-front or a showroom open to the public and therefore do not qualify for our Wholesale pricing. More Info...
B2B Esclusivity policy...
B2B WHOLESALE DEALER Exclusivity Area

Due to the nature of our unique product line, we strive to "protect" our existing Wholesale Dealers (Retail Stores). Therefore we may offer "exclusivity" restricted to the store's Zip-Code.
Our exclusivity control,  aims to avoid the sale of an identical product to any other retail outlet located within the same zip code of an existing customer.
We reserve the right to review any wholesale order prior to its final approval to verify possible conflicts with other stores or exclusivity contracts of other nature.
Furthermore, we reserve the right to refuse or cancel any wholesale order or back order at our sole discretion.

artistica.com has a Shopper Approved rating of 4.9/5 based on 400+ ratings and reviews